Are you eligible?

You can access our services without charge if you meet the below criteria:

You must have a legal problem that fits within the categories of our projects
You must not be receiving legal advice or assistance from any other provider

Priority is given to those who would not otherwise be able to access legal services (for example, due to income or location).

Your questions, answered

Are you still providing legal advice?

Yes, despite the problems caused by Covid-19 the majority of our services continue to function but services are being provided either online or by phone.

What standard of service can I expect?

All of our projects are delivered by law students supervised by fully qualified lawyers dedicated to the provision of accurate and timely legal services. All of our legal advice clinics meet the Advice Quality Standard Mark.

How quickly will I receive advice?

Unfortunately there is a huge demand for free legal advice. All queries are important to us but the timescale is dependent on the area of law and the availability of supervisors. More guidance will be provided when you contact the individual project.

Will I be charged?

There is no charge for our legal services. However, there may be some charges for expenses such as court fees. We will always make this clear to you in advance.

Is the service confidential?

All students and staff are required to sign a commitment to confidentiality.

Can you represent me in court?

Generally our projects are limited to provision of advice.

I have a disability and/or specific access needs. Can you still assist me?

Please do not hesitate to contact us if you have a disability or any specific access needs. We will do our utmost to make adjustments to suit your needs, including if you require a telephone appointment or documents in large print.

The type of support we can provide may differ depending on the service you require so please contact us using our central contact details. We will ensure that the staff member responsible for the project is made aware of your requirements and that staff member will then contact you (using your preferred method of contact) to discuss the support we can offer you.

Telephone: 0330 060 3444
Email: legalhelp@my.bpp.com
Write to us at: 68-70 Red Lion Street, London WC1R 4NY

All of our services are completely confidential so we will not disclose your disability/access needs to anyone outside of the BPP Pro Bono Centre.

My case is urgent – can you help me?

Our projects are unable to provide legal services at short notice. Please click here for other services outside of BPP.